Terms and conditions

Booking and Payment

To confirm your booking, you are required to pay the full tour price. Once we have accepted your booking and received your payment, the contract between us will become binding, and we will send you the payment confirmation and service vouchers.

If the tour price is 100000 ISK or more a 20% downpayment at the time of booking is enough to book the tour and the remaining 80% are to be paid 1 month prior to arrival.

Children

In all tours operated by Tinna Adventure, we offer children 0 – 12 years old 50% discount.

Cancellation of Booking

General Terms:
We offer a full refund if canceled 48 hours before the tour. If you cancel your tour less than 48 hours before the start of your tour or after the commencement of the tour, you must pay the full tour price. This includes all bookings made within 48 hours before the start of the tour.

For tailor-made tours and groups larger than 10 passengers: If you cancel
1) More than 3 weeks (22+ days) before the start of your tour, you will receive an 80% refund.
2) Less than 3 weeks (21 days) and more than 48 hours before the start of your tour, you will receive a 40% refund.
3) Less than 48 hours before the start of your tour or after the commencement of the tour, you must pay the full tour price. This includes all bookings made within 48 hours before the start of the tour.

No show

In the case of no show the same rule applies as when cancelled with less than 48 hours.

Changes or Cancellation by Tinna Nature Adventure

Before you enter into a contract with us, we reserve the right to change any of the facilities or services described in our brochure or website.

Tinna Adventure also reserves the right to cancel the tour. For example: Due to weather, and/or road conditions or if the minimum number of clients required for a tour is not fulfilled. It is unlikely we will have to make any changes to your tour however we do plan the arrangements months in advance. Any changes are usually very minor, and we will advise you at the earliest possible date. If a major change becomes necessary, we will inform you as soon as reasonably possible if there is time before your tour begins.

When a major change or cancellation occurs, you will have the choice of accepting the change of arrangements, purchasing another available tour from us, or canceling your tour. We will refund all payments made directly to us in respect of the tour price. We will not, however, be in a position to refund any personal expenses you may have incurred as a result of your booking such as flight payments for land-only tours, travel insurance, equipment purchases, visas, vaccinations, etc.

Information Provided

Any information provided by Tinna Adventure on matters such as climate, clothing, baggage, special equipment, etc. is given in good faith but without responsibility on the part of Tinna Adventure.

Adventure Travel and Client Responsibility

It is a fundamental booking condition that you accept the hazards involved in this sort of tour, and you accept that in visiting remote and mountainous regions there is an element of on-tour flexibility. The itinerary stated in the tour dossier is indicative only and not a guarantee that a particular route will be followed or place reached. You must acknowledge that delays and alterations and their results, such as inconvenience and discomfort, are possible where unforeseen circumstances arise. You must have a level of fitness commensurate with your chosen tour, and you are responsible for bringing the appropriate equipment.

The use of alcohol or other mind-altering substances may prevent you from partaking in tours as it can pose safety threats to you or others on the tour.

Personal Travel Insurance

Individual travel insurance is not included in the quoted prices. We strongly recommend that our clients take out comprehensive travel insurance against contingencies, including compensation for medical costs and cancellation fees.

In the event of an emergency medical rescue and/or repatriation from a tour by whatever means, the responsibility for such costs will be borne by the client. In the event of a medical emergency, Scandinavian citizens must present their passport while citizens of EEA countries must present a European Health Insurance Card (EHIC card) or be charged in full. The free EHIC card replaces the E-111 form and ensures the same rights for citizens of participating countries. Citizens of non-EU/EEA countries will be charged in full at hospitals or clinics. For more information, contact the Icelandic Social Insurance Administration (Tryggingastofnun) at +354-560-4400 during the hours of 8:00-15:30 GMT.

All luggage and personal equipment are, at all times, at your own risk. We will not be responsible whatsoever for any loss, damage to your luggage and/or personal equipment.

Medical & Dietary Conditions

If you are affected by a medical condition that may affect your or other people’s enjoyment of the tour, you must advise this at the time of booking. Similarly, you must advise us of dietary conditions and preferences at the time of booking. Please inform us if you have any of the following underlying conditions. This is so that your guide can respond appropriately in case of a medical emergency.

• Diabetes
• Severe allergies
• Epilepsy
• Heart disease
• High blood pressure
• Low blood pressure
• Claustrophobia
• Fear of heights (Acrophobia)

• • If you
    • Have any emergency medication like injectors for anaphylaxis or pills for chest pain (Nitroglycerin ) please inform the guide where they are.
    • Take any medication on a regular basis; please inform the guide.
    • Know of any underlying or hereditary disease, condition or allergy.
    • If you have any other underlying medical conditions, we may need to assist with.

Independent Travel Arrangements

We will not be responsible or liable for your actions or your safety for any independent travel you undertake before, during (if you choose to leave) or after the tour.

Complaints Procedure

If you have a complaint about the tour, you should make it known to your guide/leader at the earliest opportunity. If you feel your complaint has not been adequately dealt with we shall endeavor to agree on a settlement with you. Any outstanding complaint not resolved during the tour should be notified to us in writing within 30 days of the scheduled date of return.

Privacy Policy

Tinna Adventure will accept liability for the negligence of its employees causing direct physical injury to passengers only to the extent that it is obliged under Icelandic law. We cannot be held responsible for any mishap to yourself or your property, and in particular for the consequences of flight cancellations, vehicle accidents, strikes, sickness, Government or customs or police intervention or other such happenings amounting to force majeure. By confirming your booking with Tinna Adventure, you acknowledge that we have taken all reasonable steps to safeguard its liability in this respect.

Governing Law / Jurisdiction

These Terms and Conditions are in accordance with Icelandic law. Any case regarding these terms and conditions will be dealt with at the District Court of East Iceland